- Ensuring smooth execution of the Customer Success Engineering team processes
- Working closely with key Field stakeholders in the EMEA region at OutSystems
- Engage @ scale to all new customer ensuring they have all they need in the early phases of adoption
- Perform technical reviews and share knowledge to identify and prevent potential issues
- Understand your customers' OutSystems ecosystem and IT landscape
- Provide excellent customer engagement regarding their OutSystems use
- Catalog, categorize and share common customer issues with other OutSystems teams
- Serve as a customer advocate within OutSystems
- Deliver key OutSystems product road map updates and assist customers with upgrades
- 3+ years Mobile and/or Web application development, administration, or architecture experience
- Knowledgeable in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java or any other programming language. ALM and APM practices and tools;
- OutSystems development and administration experience is strongly preferred
- Experience as Technical Team Lead or Technical Coach
- Experience working in a professional services, support, engineering, sales engineering, development, or quality assurance (QA) organization
- Ability to manage and grow existing enterprise customer relationships by delivering relationship-based engagement
- Practical knowledge of modern IT infrastructure and networking, e.g. VPN, firewalls, cloud providers, container technologies, PaaS/IaaS vendors, etc.
- Outstanding written and verbal communication skills in English
- Ability to explain complex information to customers clearly and concisely
Company
OutSystems
Portugal
Location
Remote Position
(From Everywhere/No Office Location)
Job type
Full-Time
JavaScript Job Details
Customer Success Engineer - EMEA
Your future starts here!
Your future starts here!
As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let’s cut to the chase: we’re looking to add a Customer Success Engineer to help and advise our valued customers on the use of the OutSystems Low-Code Development Platform.
Job summary
OutSystems is looking for a Customer Success Engineer to join us in EMEA. In this role, you will serve as the OutSystems trusted adviser in all technical aspects to our customers, providing personalized and proactive guidance, ensuring they realize the full value from OutSystems products and solutions across the global enterprise. You will also work as a Senior resource in the wider Customer Success Engineering team in EMEA.
As a Customer Success Engineer, you will successfully balance strong trust relationships with customers by gaining an understanding of their IT landscape, internal processes, and business needs to determine the best possible course of action for technology adoption and expansion. Additionally, you will need to become (if you aren’t already one) an OutSystems expert so that you can assist our customer's development teams focused on the delivery of the solution by providing guidance on OutSystems development best practices, overseeing the solution architecture design and overall technical quality. As Customer Success Engineer you will additionally be responsible for coaching more junior team members in the team..
Primary job responsibilities:
OutSystems is looking for a Customer Success Engineer to join us in EMEA. In this role, you will serve as the OutSystems trusted adviser in all technical aspects to our customers, providing personalized and proactive guidance, ensuring they realize the full value from OutSystems products and solutions across the global enterprise. You will also work as a Senior resource in the wider Customer Success Engineering team in EMEA.
As a Customer Success Engineer, you will successfully balance strong trust relationships with customers by gaining an understanding of their IT landscape, internal processes, and business needs to determine the best possible course of action for technology adoption and expansion. Additionally, you will need to become (if you aren’t already one) an OutSystems expert so that you can assist our customer's development teams focused on the delivery of the solution by providing guidance on OutSystems development best practices, overseeing the solution architecture design and overall technical quality. As Customer Success Engineer you will additionally be responsible for coaching more junior team members in the team..
Primary job responsibilities:
Required skills:
Location:
Portugal- remote OR Europe remote
Portugal- remote OR Europe remote
Working at OutSystems
We don’t have many rules, but we have a lot of common sense. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture has landed us in the top six Forbes Best Cloud Computing Companies and CEOs To Work For three years running.
Disrupting the status quo is in our DNA. In fact, it’s why our company exists
We ask “why” a lot. It helps us connect our individual work to the bigger picture, and sometimes even uncover a better way
Our offices are great places to be, but will never be the stuff of future tech mockumentaries. We’re much more down-to-earth than that
About OutSystems
Our software platform is revolutionizing how organizations build and deliver business-transforming applications. OutSystems is one of the fastest growing B2B software companies in the world, with a base in Lisbon, Portugal, international locations in Atlanta, Boston, London, Amsterdam, Dubai, Tokyo, Sydney, and Singapore, and customers in more than 52 countries.
Recognized as a leader in our market by top analyst firms like Forrester and Gartner
Winner of multiple industry awards, including the prestigious CODiE award
Loved by customers who have voted us the best low-code software platform (Gartner Peer Reviews, TrustRadius, and G2 Crowd)
We don’t have many rules, but we have a lot of common sense. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture has landed us in the top six Forbes Best Cloud Computing Companies and CEOs To Work For three years running.
Disrupting the status quo is in our DNA. In fact, it’s why our company exists
We ask “why” a lot. It helps us connect our individual work to the bigger picture, and sometimes even uncover a better way
Our offices are great places to be, but will never be the stuff of future tech mockumentaries. We’re much more down-to-earth than that
About OutSystems
Our software platform is revolutionizing how organizations build and deliver business-transforming applications. OutSystems is one of the fastest growing B2B software companies in the world, with a base in Lisbon, Portugal, international locations in Atlanta, Boston, London, Amsterdam, Dubai, Tokyo, Sydney, and Singapore, and customers in more than 52 countries.
Recognized as a leader in our market by top analyst firms like Forrester and Gartner
Winner of multiple industry awards, including the prestigious CODiE award
Loved by customers who have voted us the best low-code software platform (Gartner Peer Reviews, TrustRadius, and G2 Crowd)
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